All Systems Operational

About This Site

Welcome to Convercent's Application Status page, where you will find information specific to the status and overall health of the Convercent Application. Should a future need arise to review this information, we recommend you bookmark this page to quickly review the Convercent Application status, or subscribe to our mailing list to receive emails and/or SMS message alerts.

EU Production Operational
EU Production Operational
Reporting Operational
SMTP Services Operational
EU Trial Operational
EU Trial Operational
Reporting Operational
SMTP Services Operational
US Production Operational
US Production Operational
Reporting Operational
SMTP Services Operational
US Trial Operational
US Trial Operational
Reporting Operational
SMTP Services Operational
Convercent Helpline Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Insights and Benchmarking May 17, 2024 18:00-21:00 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on May 13, 2024 - 02:48 MDT
Scheduled Maintenance - Insights and Benchmarking May 18, 2024 18:00-21:00 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on May 13, 2024 - 02:48 MDT
Scheduled Maintenance - Insights and Benchmarking May 19, 2024 18:00-21:00 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on May 13, 2024 - 02:49 MDT
Scheduled Maintenance - Insights and Benchmarking May 20, 2024 18:00-21:00 MDT
Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Posted on May 13, 2024 - 02:49 MDT
Past Incidents
May 17, 2024

No incidents reported today.

May 16, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
May 16, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
May 13, 02:48 MDT
Malaysia - Call Center Shared Line Proactive Change
Resolved - We recently learned that upcoming changes to Malaysia telephony regulations will affect the existing shared telephony line. Due to this, we have proactively procured a new Malaysia shared number. The updated shared number has passed testing and is ready for use. The new number for Malaysia is +60 1 800 81 3692 and replaces +60-(0)-1548770383 . Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.

We are updating the Malaysia shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Malaysia number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Malaysia shared number.

If you have any questions or concerns, please don't hesitate to contact our support team.
May 16, 13:37 MDT
May 15, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
May 15, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
May 13, 02:48 MDT
May 14, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
May 14, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
May 13, 02:47 MDT
May 13, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
May 13, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
May 13, 02:47 MDT
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
May 6, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Apr 29, 02:33 MDT
May 5, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
May 5, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Apr 29, 02:33 MDT
May 4, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
May 4, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Apr 29, 02:33 MDT
May 3, 2024
Scheduled Maintenance - Insights and Benchmarking
Completed - The scheduled maintenance has been completed.
May 3, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 18:00 MDT
Scheduled - Please be advised, that in order to accommodate daily maintenance, the Insights and Benchmarking reporting will be unavailable between 6:00pm to 9:00pm Mountain time.
Apr 29, 02:32 MDT
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